FAQ


Who is She’s My Sister?

We, Cheryl and Jacqui, are two sisters from Marlborough who have a vision: “That every woman should look and feel good in what they’re wearing.”  We do everything in the business from designing, choosing fabrics, website design, marketing and packaging BUT one very important job we don’t do is sew the clothing as we have a team of fabulous sewers who do this for us (see Who will make my clothing?)

Why Custom Made?

We realise we are all an individual and there is no “one size fits all” for everyone. So…we set about offering classic styles which can be customised to the individual by choosing individual fabrics and sizing requirements. For example: You may be a size 12 around the shoulders/bust and a 14 around the hips so we can combine two patterns to make a top or dress that fits you perfectly! And…what you end up with, is a unique piece of clothing that you can say you designed yourself.

How does She’s My Sister Custom Made work?

It’s a five step process which has up to a 2 week turnaround:

1. You make a Custom Order online

2. We check fabric stocks and order in if required. NB: it is the patterned fabric we order in although we do have a lot in stock and we carry a good stock of plain cottons, knits and wool fabric.

3. Once we have everything required to make the order, the style is cut out and packaged up ready for our sewers

4. Our fantastic team of sewers make the garment(s)

5. Order is shipped direct to you

Who will make my clothing?

We have a team of sewers here in Marlborough who LOVE what they do and are AMAZING at it. They take great care in constructing your garments and set a high standard of quality.  It is important to us that it is all locally made and we keep local women in business.

Where is the fabric sourced?

We endeavour to source as much fabric locally as possible and work with wholesalers within NZ for many of our fabrics and also source from USA and Germany.  If you would like to know more details, please contact us direct.

How do I know my size?

We have a size guide on our website and are also endeavouring to give an exact size guide for every style.  If you live in Marlborough region, please contact us to visit our showroom and have a try on for size.  We try to stock all our styles in varying sizes for this purpose as well as being able to buy off the rack.  For online orders, don’t hesitate to contact us about size details of particular styles.

Why do the styles on the website say“Please note this garment is made to order so please allow approximately 2 weeks for delivery.”?

Our styles are not made in bulk. The reason being, we want to be sustainable with fabric and just make what our customers want and will love top wear.  This means we can offer all our styles in all sizes

Can I order pre made clothing from the website?

Yes. We have a “One Off” section where in stock styles can be purchased.  Please note, most of the time there is only one in a particular size so check the sizing carefully.  We also have a “Sale” section which is worth checking out for end of season bargains.  These items will be sent ASAP from the showroom.  If there is a style in the “One Offs” you like but it’s not in your size, please contact us as most times we can make it for you.

How long will it take to get my order?

For Custom Made, please allow two weeks from the day of ordering to being shipped to you. If you require it sooner, please get in contact as depending on fabric stocks and orders at any one time, we may be able to do it quicker.

What if I need something for a special occasion?

We would love to help you with that!  We have some fantastic styles that can be dressed up for any occasion be it a wedding, anniversary, festivals and also funerals.  We do have some styles in stock but to custom make something, please allow two weeks for making.

Can I order out of season?

YES! Very much our speciality is that seasons are so varied in NZ and we all love to travel so you can buy in the season you’ll be travelling to.  Once again, for custom made, please allow two weeks.

Can alterations be made to a style when ordering?

YES! That’s the beauty of Custom Made, simply write in notes how we can make it just right for YOU or if you would like to discuss before ordering, please call us direct or message us on Facebook.

 Are your fabrics always available?

In most cases yes but we are reliant on manufacturers.  We do try to source fabrics that are continuous lines for our standard custom made but we also like to order one off season fabrics, especially for our merino fabrics, so you will see us offer limited styles which once sold out will not be repeated.

Do you have styles that can be tried on and bought off the rack?

Yes! We have a showroom at 294 Middle Renwick Road, Blenheim and we endeavour to have all the styles in every size to try on.  Depending on the time of the season, different styles will be available and feel free to get in contact with us to discuss styles you are interested in.

What are your Showroom hours?

We are open by appointment so please either contact us by messenger, email or phone to make an appointment or we do have a booking system on our website.  We are generally available to meet between 9:30am – 3pm Mon – Fri or at various times over the weekend. 

Why only open by appointment?

Our showroom is smaller in size and to make sure you get the best experience with us, we want you to have room to have a good look around.  Appointments mean we can manage this and it also means you (and friends) get the whole room to yourself to try on to your hearts content!!

How do you price your clothing?

We take great care in pricing our clothing, taking into consideration fabric costs, wages and manufacturing times.  It is VERY important to us that we keep NZ people in business by using local wholesalers and manufacturers.

Where do you ship to?

We currently only ship to New Zealand addresses and use NZ Courier Post.  Our delivery and returns conditions can be viewed here:https://shesmysister.co.nz/pages/delivery-returns

How do I know my order has shipped and is on its way?

Once you place an order, you will receive a confirmation email.  If we have the item in stock, it will be sent the next working day and you will receive a confirmation email with tracking details.  If it is a Custom Made order or Pre Designed Style not in stock, please allow 2 weeks for making and then 3-5 working days for delivery (although we find most orders are received within 1-2 working days).

Do you refund shipping fees?

Shipping fees are non-refundable.

How do I cancel or change my order?

Please send an email to shesmysis@gmail.com within 24 hours of ordering for any changes to your order.  If we have already ordered fabric or started processing your order, changes may not be possible but in most cases we can accommodate.

How do I add items to my order?

If after making an online order, you realise you would like to add to it (especially if you just saw something else new we’ve posted online!), please just email us at shesmysis@gmail.com.  If your order hasn’t been sent, we will be able to do this and if it qualifies for free postage (when order is over $200), we are happy to credit the postage amount to you.

I didn’t receive confirmation of my order?

If the confirmation hasn’t come through to you, please check your contact details to make sure they have been entered correctly.  If they have but you still haven’t received, please get in touch ASAP at shesmysis@gmail.com and we can resend.

What payment methods can I pay with?

We accept Visa, Mastercard or Amex, Paypal, Lay-Buy and Bank Deposit. 

I love your concept and would like to know more…

We know we do things differently at She’s My Sister and we can’t cover every question here.  Please get in contact to ask us more about our unique business and Custom Made Clothing concept.  We are always open to new ideas, technologies and fantastic kiwis to work alongside with to help build homegrown businesses.